FAQ

How do I place an order?

1. Select the product you wish to purchase.

2. Click “Add to Cart.”

3. Proceed to checkout.

4. Enter your shipping and payment details.

5. Confirm your order.

You will receive a confirmation email once your order has been successfully submitted.

How long does shipping take?

Orders are processed within 1–5 business days.
Delivery typically takes 10–20 business days after shipment depending on destination and carrier conditions.

How can I track my order?

Once your order has shipped, a tracking number will be sent to your email.

Can I change or cancel my order?

Orders may be changed or canceled before shipment. Please contact service@Csandiva.com as soon as possible.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photos. We will assist with a replacement or refund where applicable.

Do you ship internationally?

We ship to most countries. If your location is not supported, we will notify you.